AUTOMATIC SYSTEMS SERVICE AND WARRANTY PROMISE

For customers of physical security equipment, service and warranty are crucial in ensuring the reliability, longevity, and cost-effectiveness of their investment. These elements provide not only financial protection but also peace of mind, ensuring that their security needs are consistently met, and their equipment remains functional and compliant over time. This ultimately enhances customer satisfaction, loyalty, and overall value.

WHAT IS WARRANTY?
The following quote sums it up well…
A warranty is a guarantee of the integrity of a product and of the maker’s responsibility for it.

This typically includes :

Replacement of faulty items, e.g., motors, control boards, sensors, spring assemblies, and shock absorbers.

What a Warranty Does Not Include

Wilful damage or operator misuse of equipment.
Consumable items.
Engineer attendance on site – there is no such thing as a “free” engineer. They have a salary, van, tools, mobile phone, and laptop, all of which cost money. If someone says to provide engineers free under warranty, the cost is included elsewhere in their offer.

Automatic Systems could easily do the same. However, our products are extremely reliable, so we would often be taking money from customers for an engineer attendance that will not be needed. We prefer to charge only when a call-out is necessary during the warranty period, which we believe is fairer to our customers.

WHAT IS SERVICE?

Service ensures that customers receive not only a functional product but also ongoing support to keep the system operating efficiently, minimizing downtime, and maximizing return on investment.

“If we got rid of all the politicians and the policymakers in the world, the world would keep going. If you get rid of maintenance people, the whole thing breaks down.” ~ Alan Weisman

Automatic Systems has put together a comprehensive service and warranty plan to ensure the following:

Continuous Security and Access Control

Extension of warranty period: Manufacturers with faith in their products often provide warranty cover beyond the initial twelve months. However, to retain the validity of an extended warranty, regular preventative maintenance must be carried out by a qualified technician.
Uninterrupted Operation: Turnstiles are crucial in controlling access to secure areas, regulating the flow of people, and preventing unauthorized entry. A robust service plan ensures that any malfunction is quickly addressed, minimizing downtime and maintaining security.
Operational Dependability: A reliable warranty guarantees that mechanical or electronic failures will be repaired or replaced, which is essential for preventing unauthorized access due to equipment failure.

Cost Efficiency

Minimized Repair Costs: Turnstiles are complex mechanical and electronic systems that can be costly to repair. A comprehensive warranty ensures that any defects or malfunctions during the warranty period are covered, saving customers significant expenses.
Proactive Maintenance: Regular maintenance services help prevent major issues, prolonging the lifespan of the equipment and avoiding costly breakdowns.
Total Cost of Ownership: When security equipment is out of use, alternative arrangements are needed, such as deploying security staff. These additional costs are linked to the frequency of equipment failures, emphasizing the importance of high-quality products backed by service and maintenance cover.

Enhanced User Safety

Avoiding Safety Hazards: Faulty or poorly maintained turnstiles can pose safety risks. A service plan ensures regular safety checks and maintenance, preventing accidents or injuries.
Compliance with Safety Standards: Service contracts often include inspections to ensure that turnstiles comply with industry safety standards, reducing legal liability.

Reduced Downtime and Increased Reliability

Quick Response to Issues: A structured service agreement includes prompt support in case of equipment failure. Swift repairs prevent security breaches and operational bottlenecks.
Spare Parts and Technical Support: Many warranties include access to essential spare parts and expert technicians, preventing prolonged downtime.

Long-Term Investment Protection

Extending Equipment Lifespan: Turnstiles are a significant investment. A proper service plan extends their life by maintaining optimal working conditions.
Predictable Costs: Warranty and service agreements offer predictable maintenance and repair costs, helping customers manage budgets without unexpected expenses.

Support for Technological Integration

Advanced System Updates: Turnstiles are increasingly integrated with biometric access controls, RFID, and ticketing systems. A service plan ensures compatibility with newer technologies through updates.
Technical Expertise: Service agreements include access to experts familiar with both hardware and software components.

Operational Efficiency

Minimizing Queues and Bottlenecks: Turnstiles manage high volumes of people, and malfunctions can cause significant delays. Routine service checks keep them running smoothly.
Optimized Performance: Maintenance ensures optimal performance, including smooth and accurate operation.

Compliance and Liability Protection

Meeting Regulatory Requirements: Many industries have specific regulations for access control systems. Warranty and service agreements include compliance checks to ensure adherence to safety regulations.
Liability Shield: Proper maintenance and repairs reduce the likelihood of accidents or security breaches, protecting operators from liability claims.

AUTOMATIC SYSTEMS SERVICE OPTIONS

Option 1 – Preventative Cover

One preventative maintenance visit per year, in normal working hours, including:

Full mechanism check.
Worn components replaced if necessary (parts chargeable at current list price).
Logic controller and software monitored for performance.
Power supply units checked for outputs.
Bearings checked and lubricated where necessary.

Additional callouts for reported faults:

Preferential labour rates apply at all times.
Parts chargeable at current list price.
Response time to be agreed (supplement may apply).

Option 2 – Fully Comprehensive Cover

One preventative maintenance visit per year, in normal working hours, including:

Full mechanism check.
Worn components replaced if necessary (parts chargeable at current list price).
Logic controller and software monitored for performance.
Power supply units checked for outputs.
Bearings checked and lubricated where necessary.

Additional callouts for reported faults:

Free labour rates – within agreed hours.
Free parts – excluding upgrades and modifications.
Response time to be agreed (supplement may apply).

The assurance that customers receive not only a functional product but also ongoing support to keep the system operating efficiently, minimising downtime and maximising the return on investment.

CONCLUSION

Service and warranty for all security products are essential for maintaining consistent access control, operational efficiency, safety, and compliance. These agreements provide financial protection, expert support, and long-term value, making them a critical aspect of customer satisfaction and security assurance. Customers benefit from the reliability and peace of mind that their investment in this equipment will continue to meet their security and operational needs for years to come.

Please contact us to find out more:
www.automatic-systems.com
sales.asgroup@automatic-systems.com