MAINTENANCE AND INTERVENTIONS

The teams of Automatic Systems and its partners carry out preventive or corrective maintenance, under warranty, by contract or on request throughout the world and anytime.

At Automatic Systems, we know that the relation with the customer does not end with the sale of our equipment. Service is an essential component of that relation based on trust and our clients can always rely on Automatic Systems.

Preventive maintenance guarantees long-life and operational reliability to all your Automatic Systems equipment, for permanent use and an optimum protection of your investment.


PREVENTIVE MAINTENANCE CONTRACT

Automatic Systems’ equipment is well-known for its reliability and sturdiness, which does not mean that preventive maintenance is pointless, in fact, the contrary: to guarantee maximum availability and benefit from the guarantee, it is vital that your equipment is maintained properly.

There is no more effective solution than entrusting this maintenance to the people who manufactured the equipment: the faultless knowledge of our technicians, combined with the fact that spare parts are available immediately, guarantees fast, comprehensive maintenance. This means that downtime is reduced and you can focus on the most important thing: your business!

Our maintenance contracts offer many benefits:

  • Priority handling of your request for help if there’s a problem: our technician will come out within 24 hours
  • Guarantee extended for the duration of the maintenance contract, up to 5 years
  • Priority access to the help desk

Lastly, our contracts can adapt to your needs:

  • You can decide how often maintenance work takes place depending on how your equipment is used
  • 2 options are available:
    • a PREVENTIVE package that covers preventive maintenance
    • a PREMIUM package that, as well as preventive maintenance, also includes corrective maintenance (travel, parts and labour)

REPAIRS

Automatic Systems can carry out urgent and non-urgent repairs on demand where the main goal is to reduce the downtime for the piece of equipment and maximise business continuity. Our 24/7 on-call department means that you can contact us at any time to request help during the night or over the weekend (special pricing applicable).

Lastly, our help desk is available to answer your technical questions by email or telephone, at your convenience.


WORK ON QUOTATION

Automatic Systems is here for any clients who need any kind of retrospective adjustment work, adding sensors, adding options such as lights, LEDs on handrails, key switches, logic upgrades, etc. Ask us for a quote!


Contacts

Belgium
Wallonia & Brussels
Tel.: +32 (0)70 22 44 66
Email: maintenance.be@automatic-systems.com

Belgium
Flanders & Brussels
Tel.: +32 (0)70 22 44 66
Email: dnv.be@automatic-systems.com

France
Tel.: +33 (0)1 30 28 95 61
Email: maintenance.fr@automatic-systems.com

Germany
Tel.: +49 2303 553 4040
E-mail: maintenance.de@automatic-systems.com

Canada
Tel.: +1 450 659 0737
Email: maintenance.nam@automatic-systems.com

 

Spain
(excluded Madrid)
Tel.: +34 (0)93 478 77 55
Email: ase@automatic-systems.com

Spain
Madrid
Tel.: +34 (0)93 478 77 55
Email: asemadrid@automatic-systems.com

United Kingdom
Tel.: +44 (0)1604 654 210
Email: maintenance.uk@automatic-systems.com

The Netherlands
Tel.: +32 (0)70 22 44 66
Email: dnv.nl@automatic-systems.com

United States
Tel.: +1 450 659 0737

Email: maintenance.nam@automatic-systems.com